Warranty and returns

Warranty period

2 years — basins, bathtubs, countertops, shower trays

Extended warranty

8 years — limited warranty on structural integrity and material stability

Warranty on fittings

1 year — taps, traps, waste fittings, power supplies and lighting modules

Service life

10 years — items in solid surface and cast resin

Counted from

the handover date shown in the shipping documents

The warranty period and the service life are different things. During the warranty period we are liable for any manufacturing defect. After it expires but within the service life, you may require free rectification of a substantial defect — one that cannot be remedied, or cannot be remedied without disproportionate cost, or reappears after repair. In that case the claimant carries the burden of proving the defect is a manufacturing one.

Solid surface is a cast material, not an industrially coloured sheet. Some properties that would count as a defect in another material are normal here and are not treated as defects.

• Shade and texture. An exact match of shade (including white) and texture to samples, website images or previously supplied items is not guaranteed.
• Matt surfaces. Shade and texture vary more than on gloss surfaces.
• Transparent cast resins. Isolated micro-inclusions and optical irregularities are permissible where they do not affect performance.
• RAL colours. Matched as closely as possible; an exact match to the RAL standard is not guaranteed.
• Dimensional tolerance. ±2 mm per metre of length, up to ±4 mm per item, unless agreed otherwise.

• Alteration of the item. Drilling, cutting, enlarging cut-outs, relocating the lighting or any other physical intervention without our agreement.
• Incorrect installation. Including mounting a wall-hung item on a substrate not rated for its weight. Installation is not included in the price — use fitters experienced with solid surface.
• Lighting connection. Where the LED module is connected by someone without the necessary qualification, or to a power source outside the specified parameters.
• Aggressive chemicals and abrasives. Solvents, concentrated acids and alkalis, abrasive powders.
• Damage after handover. Chips, cracks and breakage occurring after the item has been accepted.
• Normal wear. Natural change of the surface in use.

• Every day. A soft sponge or cloth, warm water and an ordinary non-abrasive bathroom cleaner.
• Never place hot objects directly. Anything above 80 °C goes on a trivet.
• Stains. Remove coffee, tea, wine and cosmetics before they dry.
• Scratches and chips can be repaired. Solid surface can be refinished: the surface is sanded and polished back to its original state. We will advise on the procedure.

• Visible damage — at handover. Recorded in the shipping documents, with a written claim within 5 working days of acceptance.
• Hidden defects — when unpacking. Unpack within 5 working days on continuous video with no cuts or edits; send the report and the recording within 5 working days of unpacking.
• Our reply — 10 working days. From receipt of the claim with the full set of documents.
• Possible outcomes. Repair, replacement, a proportionate price reduction, or reimbursement of documented rectification costs.

We do not run a separate service network — warranty matters are handled directly with the plant. Write to info@albela.ru.

• Items with a manufacturing defect. Returned or exchanged as described above. We pay the return carriage for defective items.
• Items of satisfactory quality. Returnable only by prior written agreement, with the original packaging and presentation intact, at the buyer's expense.
• Made-to-measure items. Non-standard sizes, RAL colours and special cut-out configurations cannot be returned or exchanged in the absence of a defect.
• Items after an agreed refinish. Cannot be returned, and no further claim is accepted on the remedied defect.

To return an item, fill in the specification — Appendix 1 to the General Terms of Supply — and send it to info@albela.ru with copies of the documents, photographs and the unpacking video.